HOW CAN I USE MY PROMO CODE?

After entering the valid promo code at the Checkout page, your order will be discounted.

HOW DO I KNOW WHAT SIZE TO CHOOSE?

We never want to send you something that doesn't fit properly so we have size chart available on most of our product pages. To find out the size for any item, slide the product page to view the description section.

Since we offer products from different brands, sizing varies. We display brands’ sizing whenever possible. If the supplier does not provide a chart, we use our own measurements.

HOW DO I PLACE AN ORDER?

Placing an order at gerime.shop is easy, all you have to do is browse, add and checkout.

Browse gerime.shop by using the search bar, main menu, or homepage. We like to use plenty of pictures to give you the best idea of how each product looks and we also provide you with suggestions based on what you’ve browsed.

Add the item to your bag by selecting a size, choose how many you want and then click the “add to cart” button. The item will be added to your cart and you can continue to shop.

Checkout by clicking on the cart icon in the top right of the page. Here you can review your choices, add a promo code or voucher. Once you are ready to buy, simply click the “proceed to checkout” button and follow the prompts.

CAN I CHANGE THE SHIPPING ADDRESS OF MY ORDER?

Yes, you can change your shipping details before the order is shipped by contacting our customer service at 1023959869@qq.com. But once the order is shipped, no modification can be made about your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

CAN I CANCEL MY ORDER AFTER PLACING IT?

If your order has been settled and your order status is "Processing", please contact our customer service at 1023959869@qq.com for order cancellation. We would love to help you.

If your order status is "Assorting" or "Shipped", your order can't be cancelled. If you need any help about return, please contact our customer service after your order has been delivered.

HOW DO I CHECK MY ORDER STATUS?

Click on Order Status on the top right of the page. Please make sure to have your order number and email address.
Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive any email from us, please check your spam filter.
Please allow 24 to 48 hours for your order status to change.

HOW DO I TRACK THE SHIPMENT OF MY ORDER?

Click on Order Status on the top right of the page. Make sure to have your tracking number.

Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or "Track Your Package" button to track your package. If you did not receive any shipment emails, please check your spam filter.

 WHAT IF MY ORDER STATUS HASN’T CHANGED TO “SHIPPED” FOR LONG?

Our company is a startup, and we’re trying to look for the best products for worldwide outdoor enthusiasts, so it may take a little bit longer for us to prepare for your orders. But we assure you that we keep looking into ways to improve the speed of processing and shipping, and we would appreciate your understanding and patience. It is our guarantee that if any part of your order hasn’t shipped within 10 days, refund will be available by contacting us at 1023959869@qq.com.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

The delivery time varies from country to country.It usually takes about 15-18 days for shipping company to deliver your parcel. But the delivery might be delayed during this special period.

WILL MY PACKAGE BE CHARGED CUSTOMS AND IMPORT CHARGES?

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).

dxnaa has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

WHAT IF MY ORDER ARRIVES INCOMPLETE, DAMAGED, OR DEFECTIVE?

We don't expect this to happen, but if it does happen, please contact us right away at 1023959869@qq.com, and we will get back to you as soon as possible.

WHAT IS YOUR RETURN POLICY?

All returns must be made within 30 days after the product delivery date. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

HOW DO I RETURN SOMETHING?

Step 1: Send a return request to 1023959869@qq.com. Please remember to include the following details in the request, for faster processing:

Order Number
Name(s) of the Item(s) you want to return.
Reason for wanting to return the items(Size/Quality/Other Reasons...)
Photos of the items to be returned, for reference
*For returns because of issues with the fit/size of the item(s), kindly send us photos with the measurement visible from the item and the one on our dxnaa tag.

*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specfic issues with the item(s).

Step 2: Our Customer Service Representatives will give a response to your request within 24 hours.

Depending on the cause of the return, they will provide you with Better Options or with a RAN (return authorization number).

Step 3: Upon receiving the RAN email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).

Step 4: After shipping the package, request the "Tracking Number" of the shipment from your Local Post Office. Remember to inform our Customer Service Representative, through email, that you've shipped the package and provide them with the "Tracking Number".

Step 5: Once our Warehouse receives the package, we will process a refund for the items within 2 business days.

WHAT IS YOUR EXCHANGE POLICY?

Currently we are not able to offer exchange service for any shipped orders. If you want a different size, different color, or different item, please place a new order.

WHAT IS YOUR REFUND POLICY?

If the refund is claimed for any item of your order, and at the same time your order doesn't include any promotions or discounts, you will receive a full refund for the item. But if the order includes promotions or discounts, the item will be refunded proportionally instead of full price. For example, if the original price of an item of your order is $10, and the grand total of your order is $18 after a $2 off discount, so you will receive $9 refund after cancelling this item.

HOW DO I CHANGE THE CURRENCY?

Our default currency is US Dollar, and you can change the currency by clicking on the USD on top left of the page.

HOW CAN I UNSUBSCRIBE FROM YOUR NEWSLETTERS?

If you no longer want to subscribe to dxnaa newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters.

Please note that once you unsubscribe, it can take up to 7 days for the change to take effect.

If you change your mind later and want to subscribe to our newsletters again, please enter your email address at the bottom right of the homepage to subscribe.

HOW DO WE PROTECT YOUR INFORMATION?

Safeguarding your personal information is our first priority. dxnaa guarantees 100% secure ordering for all customers.

To protect you and your personal information, dxnaa uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.

You are also protected by the Fair Credit Billing Act, which prohibits your bank from charging your credit card for more than $50.00 of any unauthorized charge.

Further more, dxnaa never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system.

dxnaa promises to always use the best and the most advanced technologies to ensure the security of your personal information.

If you have any other questions about the safety and security of your personal information, please email us at 1023959869@qq.com.

HOW TO CONTACT US?

We would like to hear from you! If you have any questions, please feel free to contact us by email 1023959869@qq.com. If our customer service hotline is busy, please email us your message and we will get back to you as soon as possible.